This privacy policy sets out how Marc Smith Bespoke Ltd uses and protects any information that you give us, when using this website.

This website is hosted by Ginger Cat which uses the Squarespace platform, which collects certain personal data upon your visit, including:

• Information about your browser, network, and device

• Web pages visited before arriving at this website

• Web pages viewed while on this website

• Your IP address

This data helps Squarespace operate, protect, and improve its platform and services. All analytics are processed in a de-personalized format. Please refer to the Squarespace privacy policy for more information.

Analytics

To optimize website performance and user experience, we collect personal data, including:

• Browser, network, and device information

• Previously visited web pages

• IP address

Additionally, we track site interactions such as:

• Clicks and internal links

• Pages visited and scrolling behaviour

• Search queries and timestamps

This information is shared with Squarespace, our analytics provider, to gain insights into site activity and traffic patterns.

Forms & Data Submission

When submitting information via web forms, we collect the required data to respond to your requests effectively. This information is securely stored and shared with:

• Squarespace (our hosting provider)

• Microsoft 365 (for data storage)

We may gather the following details:

• Your contact information, including name, address, email, and telephone number

• Additional data relevant to customer surveys and promotional offers

How We Use Your Information

To follow up on your enquiry or fulfill a request, we may use your details to:

• Contact you via phone or email to discuss your enquiry

• Arrange a property visit for a design consultation or second measurements

• Send brochures showcasing our products and services

• Email you promotional offers and inspiration-led articles

• Mail you promotional postcards

Sharing Your Data

For the purposes of installation and delivery, we may share your name, address, and contact details with our installation team and third-party suppliers for site surveys and delivery arrangements.

All third-party suppliers and subcontractors we collaborate with are fully GDPR-compliant.

Data Retention

If you submit an enquiry or request, we will retain your data for five years to allow us to follow up and track potential developments with your project.

You may request the removal of your information from our database at any time by contacting customer services.

Managing Your Personal Data

To view, update, or delete any personal information, please send an email to hello@marcsmithbespoke.com

You can opt out of our communications at any time by contacting customer services. To unsubscribe from marketing emails, simply click the unsubscribe button at the bottom of any email.

Privacy Commitment

We uphold strict data privacy standards and comply with all applicable data protection regulations. We do not share or sell our mailing list.

We encourage you to check our privacy policy periodically for any updates or changes.

For any questions or further information, please contact the site owner: hello@marcsmithbespoke.com

There is additionally more relevant information on the website of the Information Commissioner’s Office at www.ico.org.uk

Last updated: 23 May 2025